Career

November 15th, 2009

Company: ActiveIS Ltd
Role: Project Manager
From/To: Sep 2006 to Present

For ActiveIS, I establish, maintain and develop Project Management principles and processes. I manage projects delivering B2C web solutions to clients across a range of industries.

Projects managed up to £150,000 across industry sectors

  • dotNet Website/CMS development
  • Change Requests from ongoing Client accounts
  • MOSS2007 Intranet
  • CRM Integration (MS CRM4, IRIS Integra)
  • Web Design/Accessibility enhancements

Responsibilities

  • Leading project approach and advising management
  • Reporting project progress and status
  • Managing risk and issues
  • Communicating with Clients and Business Partners
  • Overseeing requirements gathering and project estimation
  • Establishing plans, milestones and delivery schedules
  • Driving improvements through adoption of new tools and practices
  • Liasing with design agencies and solution providers
  • Managing Change Request process
  • Managing Test and Support through to end of warranty period

Representative sites project-managed

Winehound.co.uk Milklink.com CopyAdvice.org.uk ChristianAid.org.uk


Company: Cendant TDS – International Markets
Role: Project Manager
From/To: Oct 2004 to Jul 2006

In this role I was responsible for multiple concurrent projects for new products and enhancements, typically with budgets of between £50,000 and £200,000

  • Development of new travel technology products
  • Development of enhancements to existing products
  • Modify and prepare US-oriented products for EMEA and APAC markets

Responsibilities

  • Ensure compliance with Sarbanes-Oxley guidelines
  • Manage requirement definition with Product Manager
  • Support Business Case with projected timescales and costs
  • Report to senior management on status, risks and issues
  • Build and Lead project teams
  • Manage 3rd party, offshore development teams
  • Work with Solution Architects to ensure solution meets objectives
  • Manage testing and commercialisation

Representative Projects

    B2B Dynamic Packaging

    A $1.2m project to create a new online travel product across International Markets, offering ‘tailor-made’, dynamically-priced holiday packages. The role included ensuring clear requirements and design specifications, agreeing contracts with multiple third party technology suppliers, planning the project and managing and communicating progress against plan.

    Loyalty Card data enhancements

    I managed a $125k project to deliver improvements to legacy systems to enhance the data available to a loyalty card customer. My role involved co-ordinating with legal over a new contract, planning development with offshore technology teams, reviewing progress, milestones, risks and issues to ensure functionality and timescale objectives were met.

    Italian Market Investment

    Programme Management of the Italian development group for a $210k project for improvements to increase market share in Italy. I planned, coordinated and communicated progress against the plan to regional stakeholders.

    Company: Surrey County Council – Learning & Development
    Role: Project Manager
    From/To: Dec 2003 to Sep 2004

    In support of the NHS national minimum care standards initiative, I planned and managed the implementation of training programmes within tight constraints of time and cost whilst ensuring high quality was maintained.

    With a duration of 9 months and a budget of £70,000, the project trained 800 care providers from over 100 organisations to meet NHS targets. I completed the project on schedule and within budget.

    Company: British Airways – Heathrow Customer Services
    Role: Project Manager
    From/To: May 1999 to Sep 2002

    I managed a wide range of projects introducing new technologies (i.e. Wireless devices) and processes in the Airline environment. I planned and co-ordinated the activities in each area (in-house IT, 3rd party suppliers and operational areas) to ensure the smooth implementation of new capabilities and incremental improvements to business performance.

    Also (in a ‘Workstream Manager’ role) I managed the relationship with Heathrow Airport Ltd for projects in a change programme. Where I oversaw projects conducted by business partners to ensure requirements and issues were given maximum priority.

    Responsibilities

    • Working with operational areas to define change
    • Plan and schedule activities
    • Manage progress to milestones
    • Manage issues arising impacting the project
    • Oversee projects managed by 3rd parties in support of programme-level objectives
    • Advise on opportunities for developing processes from use of new technology

    Representative Projects

    Wireless Baggage Scanning

    A 12 month project providing real-time tracking information for all baggage at Heathrow, and provide greater flexibility in working processes, in partnership with BAA Ltd and Siemens Airport System PLC. I introduced the first wireless technology into this area, delivering a 10% reduction in lost bags and reducing compensation to be paid and inconvenience to the customer. I also negotiated Service Level Agreements to support the new technology at no additional cost.

    Vehicle Key Control

    Following a review of vehicle control procedures by the Health and Safety Executive, I successfully drafted and presented a business case for a £250,000 project for a new swipecard system (for 2,000 staff and 600 vehicles) to resolve the issues raised. I then successfully managed the project through the requirements definition, planning and supplier selection stages.

    The following HSE review approved changes made to working practices and plans for resolving the remaining issues.

    Aircraft and Vehicle damage review

    A business assessment project to investigate the causes of accidents and damage to aircraft and company vehicles at the Airport. Analysis presented for action to be taken to reduce annual repair costs of £2m by 10% (£200,000).

    Company: British Airways – Information Management
    Role: Lead Developer
    From/To: Jul 1995 to Apr 1999

    I led the development of client-server applications (involving Oracle, SQL and some Unix) within an on-going Management Information System development. I pioneered the introduction of new Oracle business intelligence technology (Oracle OLAP Express) into the company.

    I worked with customer forums to establish requirements; and designed/built solutions to meet business needs. Post implementation I provided support and training on systems developed.

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